Bold Talk for Brave Brands

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Fluro Sessions

Let’s be straightforward the marketing world isn’t just moving fast, it’s transforming daily. Your targets are becoming increasingly ambitious, your budget is under constant pressure, and everyone expects exceptional results immediately.

That’s precisely why we created Fluro Sessions. An authentic, unfiltered video series that addresses the true complexities of modern marketing. Each episode brings Fluro team members together to discuss the genuine problems we see affecting marketers daily, delivering practical insights without the corporate jargon, plus some refreshing perspective when the conversation gets too real.

The Straightforward Conversations You’ve Been Waiting For:

The Target Trap: When Ambition Meets Marketing Reality
What happens when the goals established are disconnected from what’s actually achievable? We discuss the challenge of unrealistic targets and show you how to realign expectations intelligently and constructively. Because ambitious goals need realistic strategies. Read the blog

The Data Dilemma: When Metrics Lose Their Meaning
Many marketers are overwhelmed with data while searching for genuine insights. This episode examines the metrics culture and rebuilds a framework where data truly enhances your decision-making instead of just filling your presentations. Because not everything meaningful can be measured. Read the blog

The Strategy Crisis: When Immediate Needs Overshadow Long-term Vision
Your strategic roadmap often gets interrupted by immediate requests and quick-win initiatives. We address the challenge of reactive marketing and provide approaches to protect your long-term plans while managing day-to-day demands. Because sustainable success requires strategic thinking. Read the blog

The Budget Squeeze: When Expectations Rise as Resources Decline
Every year, performance expectations increase while resources become more constrained. Rather than offering empty reassurances, we have honest conversations about what’s truly possible and how to establish reasonable parameters that protect your team’s effectiveness. Because creativity thrives with clear boundaries. Read the blog

You can watch all episodes for unfiltered marketing wisdom: Fluro Sessions on Vimeo

This series is crafted for thoughtful marketing professionals. It’s for brand leaders, in-house teams, communications specialists, and anyone who’s ever found themselves questioning conventional approaches during strategy meetings.

We’re not claiming to have perfect solutions. We’re working through these challenges alongside you, sharing experiences and practical approaches for navigating a profession that grows more complex each day.

More enlightening conversations coming soon. Have a marketing challenge you’d like us to address? Share your thoughts. We’re listening, and we’re committed to having the candid conversations that move our industry forward.

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Marketing Manager

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Prognosis negative

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Private Healthcare is a difficult market to navigate.

You’re dealing with high stakes (sometimes literally life and death), long sales cycles, heavily regulated and restrictive claims, and an emotionally charged audience. 

And on top of that, things are changing fast…  

  • There’s more competition than ever before.
  • Technology is setting new benchmarks.
  • Patients are more demanding, sceptical, and overwhelmed than ever before.

So what’s next?

It’s time to adapt to the changing market conditions.

Your marketing needs to be:

  • Responsive to an audience who has lost faith in the system. 
  • Meet patients where they’re at. 
  • Work harder to get noticed and be remembered.

It might be a bitter pill to swallow, but it’s time to hear the truth.

The Bitter Pill  – Fluro’s Guide to Marketing in Private Healthcare

We’ve put together a list of hard truths about the status of private healthcare marketing.

These truths might be hard to swallow, but they’ll show you exactly where and how you can improve your approach and build back trust with your audience.

Download Guide

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Account Director

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The Target Trap

Reading Time: 3 minutes

Fluro Sessions

Ever sat in a meeting where someone casually dropped a target that made your stomach sink? You know the type – the ones that sound great in the boardroom but keep you up at night wondering if they’ve confused “ambitious” with “impossible.”

You’re not imagining things. As marketing budgets shrink and expectations soar, we’re seeing a dangerous trend: targets that exist in a parallel universe where resources are infinite and timelines are suggestions.

The Numbers Game Nobody’s Winning

Let’s be honest there’s a growing chasm between what’s expected and what’s achievable. “It’s not unusual for a client to come with unrealistic expectations of what they can achieve with their budgets” says Hannah, Account Director. When expectations creep into the impossible, it pays to revisit the business strategy and re-align with goals originally set. “Typically, we would create a list of all the deliverables on the wish list, and then decide which ones are most important. You could put them into sections called “must-have now,” “must-have but in the future,” and “nice to have”. That way, it feels less like ‘no’ and more like ‘not yet’.

Pro tip – ‘It can help to set a calendar of those activities against the business goals, any sort of events or product launches, and then schedule those across a period of maybe 6 to 12 months or even upwards.” Hannah, Account Director.

The Multi-Target Trap

We’ve all been guilty of it: trying to make every campaign achieve everything for everyone. But here’s the uncomfortable truth: when everything’s a priority, nothing is.

Pro tip – “Stop setting multiple targets for one activity. Maximise impact with fewer, more strategic projects.” Hannah, Hannah, Account Director. 

Speaking Truth to Power

Here’s where it gets interesting (and a bit uncomfortable): the disconnect often starts at the top. Your senior leadership team wants results – big ones. But as Account Director, Jen emphasises, “having an open dialogue with your SLT or board is absolutely key. In that communication, manage their expectations. Talk to them about what success looks like, and what those KPIs are.”

Don’t wait for the quarterly review to reveal that those targets were fantasy. Build the bridge between ambition and reality early and keep reinforcing it. It all comes back to transparency, open dialogue, and managing expectations.

Pro tip – “Be transparent. Keep that line of communication open. Just keeping them abreast of what’s going on means you’re not waiting for a six-month board meeting to drop something on them.” Jen, Account Director.

The False Economy of Corner-Cutting

When the pressure’s on and budgets are tight, it’s tempting to start making compromises. A little corner cut here, a standard lowered there. But before you know it, you’re looking at your brand in the mirror and barely recognising it.

“Be wary of the impact cost-cutting can have on your brand” says Head of Content and Strategy, Lara. “At the very least it will become diluted, but it could get a lot worse and actually start to damage your reputation.” A cost-effective way to mitigate this is to appoint a brand guardian. Someone who knows the limits of the brand and can protect it from being watered down with bad practices and careless activities.

Pro tip – “Think of your brand guardian as your voice of reason – the one who stops you from making those “just this once” compromises that slowly erode your brand’s value.” Lara, Head of Content and Strategy.

The Way Forward: Quality Over Quantity

So what’s the solution? It’s not about lowering ambitions – it’s about raising the quality of our goals. Here’s what works:

1. Fewer, Better Target

  • Focus on what moves the needle
  • Align goals with actual resources
  • Choose quality over quantity

2. Open Communication

  • Regular dialogue with stakeholders
  • Early flagging of potential issues
  • Clear alignment on what success looks like

3. Brand Protection

  • Designated brand guardians
  • No compromise on core values
  • Strategic partnerships with agencies who get it

The Bottom Line

The gap between expectations and resources isn’t going away. But neither is the need for strategic, effective marketing that delivers real results. The question is: are you ready to have the honest conversations that bridge that gap?

Be strategic. Stay bold.

Written by

Account Director

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Ring on 01628 525 449

The Data Dilemma

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Fluro Sessions

As a marketing manager, you’re no stranger to the constant pressure of making data-driven decisions. But let’s be honest: how often do you feel truly confident in the data at your fingertips? If you’re like most of us, the answer is “not often enough.” Welcome to the data dilemma – a challenge that’s as universal as it is frustrating.

The Reality Check

You want to spearhead brilliant campaigns that drive results, not spend hours wrestling with spreadsheets and questioning the validity of your metrics. Yet here we are, feeling more like a data analyst than a marketing strategist.

At Fluro, we see firsthand the struggles that marketing teams face when it comes to data. And we think It’s time to tackle these challenges head-on and turn them into opportunities for growth.

5 Data Challenges (and How to Overcome Them)

1. Redefining Data in Marketing

The Problem: Many of us still view data too narrowly, focusing solely on quantitative metrics.

The Solution: Expand your definition of data. It’s not just numbers in a spreadsheet; it’s valuable information from customer interactions, team insights, and market trends.

Action Step: Schedule regular cross-departmental meetings to gather qualitative insights that complement your quantitative data.

You can dig deeper, find out what’s driving audience, engagement and their decision making. Talk to people. Just reach out. It doesn’t always have to be formalised. Lara, Content & Strategy Director

2. Quality Over Quantity

The Problem: We’re drowning in data but starving for insights.

The Solution: Focus on key metrics that truly drive your business. Start with:

  • Traffic Sources
  • Conversion Rates
  • Bounce Rate

Master these, and you’ll have a solid foundation for data-driven decision making.

3. The Untapped Potential of Qualitative Data

The Problem: Over-reliance on numbers often leads to missing the ‘why’ behind customer behaviours.

The Solution: Integrate qualitative research into your data strategy.

Challenge: Conduct five customer interviews in the next month to uncover insights that your quantitative data might be missing.

4. Building a Data-Driven Culture

The Problem: Data analysis is often siloed, seen as the responsibility of one person or team.

The Solution: Foster a company-wide appreciation for data:

  • Connect team members with data sources across departments.
  • Demonstrate how data impacts each role directly.
  • Celebrate data-driven successes to reinforce its value.

5. Overcoming Resource Limitations

The Problem: Limited budgets, disconnected systems, and information overload often hinder effective data usage.

The Solution: Start small and focus on what you can control:

  • Utilise free tools to build your case for more robust solutions.
  • Manually connect data points between systems if necessary.
  • Prioritise the metrics that directly align with your goals.

From Data Dilemma to Marketing Mastery

The truth is, perfect data doesn’t exist. What matters is having enough reliable information to make informed decisions and the courage to act on those insights.

Remember Peter Drucker’s wisdom: “What gets measured gets managed.” But let’s take it a step further: what gets understood gets improved. It’s time to move beyond managing data to truly understanding and leveraging it.

As marketing managers, you have the power to transform our approach to data. By addressing these common challenges, we can turn the data dilemma into a strategic advantage. It won’t happen overnight, but with persistence and the right mindset, you can lead your team to more effective, data-driven marketing.

Be strategic. Stay bold.

Written by

Account Director

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Tech Marcomms: 8 Ways You’re Doing it Wrong

Reading Time: 3 minutes

1. Tech brands don’t talk to their audience. They talk about themselves.

Count the number of times you say ‘we’ and ‘our’ on your home page.

Then, count the amount of time you mention your audience ‘you, your’.

Let’s just let that sink in for a moment.

If the ratio is about 50:50, then well done. You’re not doing too badly.

If it’s tipped in your favour, then you’ve got work to do.

 

2. They’re too reductive about benefits of their solutions. 

Your audience wants to know about desired outcomes and yet tech brands rarely talk about HOW the solution can actually help people in any meaningful way.

It’s not enough to tout generic benefits like saving money or time or accelerating growth.

It’s easy to see why this occurs so often in the tech sector. The inherent nature of tech products and services is to normalise and standardise input to create repeatable, scalable results. It’s embedded in the DNA of the sector.

But the trouble is, your audience doesn’t see themselves or their unique and complex business challenges as ‘input’ for your new tech product.

 

3. They’re too reductive about the audience.

It’s a fatal mistake to assume all ‘business’ is the same.

And worse, that all ‘business people’ are the same.

Your audience cares deeply about their business.

By forcing the audience to think and act in categories that are convenient for you, you’re reducing them to a lumpen mass. And they feel it when they visit your website, as they glaze over trying to understand your world view instead of you trying to understand theirs.

Don’t ever forget that even though it’s called B2B, you’re never communicating with a ‘business’. You are always, every – single – time, communicating with a human being. They might acting on behalf of the business, but they still have human interests at heart.

“We bring together the latest workplace technologies to deliver solutions for your business users.” Un-named Tech Brand

 

4. They overestimate their importance.

Tech is a tool.

It’s the means not the end.

And for the audience, it’s beginning to feel like tech brands have simply become vendors who have technology that’s looking for a problem to solve.

 

5. They oversimplify the problems.

Business challenges are not a thing you can neatly contain in a bullet point list and manage with a simple, end-to-end solution that costs £XX.99 per month.

We get it, you want as many customers as possible. But when you over-simplify your audiences’ needs and challenges to create a convenient ‘average customer’ you end up appealing to none of them.

“The extreme simplification of communication makes it impossible for users to distinguish which brand category the message belongs to — whether it’s banking, education, investment… The brand identities become blurred, and as a result, brands lose their connection with the audience.” Medium

 

6. They overstate the ‘solution’

What do you mean when you say ‘solution’?

Because we certainly don’t know

 

7. Messaging is lazy and confusing

Data. Growth. Scale. Future-proof. Solution. Transformation. End-to-end. Innovative. Accelerate. Technology. Empower. Workplace. Legacy. Digital transformation. Deploy.

These are tech sector buzz words.

And no one likes them.

Try harder.

“Delivering a fully automated, user driven, transformation based on data analytics performed against your legacy environment.” Unnamed IT/Tech brand

 

8. Stop talking about ‘humans’

This ship has sailed. Let’s talk about something else please.

Tech brands love to talk about ‘being human’ and yet their messaging is anything but. Most of us mere mortals won’t ever be able to live up to the epic promise of their tech solutions.

The skills gap is growing day-by-day as tech gets smarter and smarter. This leaves most of us feeling left behind and inadequate in the face of your insistence that we can accelerate, unleash, unlock, enable, empower, increase, transform, improve, and out-perform.

Let’s turn the volume down a bit.

(ps: we all know ChatGPT loves power verbs)

 

Ready to take your tech marketing to the next level?

Download our Tough Love Guide to Tech Marketing for practical ways to strengthen your brand and connect with your audience.

Download Guide

Written by

Head of Content & Strategy

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The Magnetic Power of Brave Campaigns

Reading Time: 3 minutes

Brave and inspired choices in advertising are like beacons in the fog. They demand our attention and inspire action. It’s often the boldest gambits from courageous creative agencies that lead to the most memorable campaigns.

Brave campaigns don’t just defy expectations—they also rewrite the rules for what’s possible. Let’s look at the daring spirit behind some of the most successful campaigns in recent years.

Rolling Stone: Rockin’ Mamas Campaign

This initiative boldly suggested that the ultimate hardcore lifestyle doesn’t belong to rock bands anymore but instead to mothers, who are the greatest rock stars of all. Shattering expectations and celebrating the power of motherhood in the style of music industry reportage, this campaign triumphed with uncompromising flair and spirit.

KFC: FCK Campaign #chickencrisis

Facing a logistics debacle that left them without chicken, KFC turned a crisis into a triumph with humour, honesty and humility. Their clever wordplay and transparency turned what could have been a public relations disaster into a brand loyalty miracle.

Jaguar: British Villains Campaign

Who says villains can’t have class? Jaguar’s ‘British Villains’ campaign embraced the brand’s heritage with a nod to cinematic rogues, daring to be different and positioning the car as a symbol of sophistication with an edge.

These campaigns didn’t just make a splash—they made waves that rippled across media and consumer consciousness.

The Winner takes it all

There’s a reason we invite our clients to find their brave. That’s because we know from experience that fortune really does favour those who are willing to take a chance by doing things differently. But don’t take our word for it, here’s five good reasons to push the boundaries for your next campaign.

Stand Out from the Crowd

The marketing landscape is cluttered with the noise of countless campaigns. To be noticed is to dare to be different; whether it’s subversive design, provocative messaging or unexpected executions. By breaking away from the predictable, the same old same old, brave campaigns work because they compel our attention and create deep memories.

Spark Emotions

As humans, we are hopelessly led by emotions. When a campaign peels back the layers to reveal the rawness of emotion—laughter, shock, passion—it doesn’t just speak; it shouts. Brave campaigns reach out and touch the heart, becoming more than moments—they become experiences.

Create Buzz

Courage is the match that lights the fire of conversations, both online and offline. Brave campaigns incite dialogue, kindle debates, and often go viral, multiplying their impressions far beyond the scope of traditional advertising methods.

Build Brand Authenticity

In an age where authenticity is more than a buzzword, it’s a creed, brave campaigns that embody genuine brand stories resonate loudly. They cultivate an aura of trust, legitimacy and loyalty that simply can’t be bought.

Drive Action

The most potent benefit of an act of bravery is its unparalleled ability to ignite change—to propel the onlooker from passive receiver to active participant. Brave campaigns don’t just open eyes; they move hands and feet and change hearts and minds.

 

A Dash of daring

Acts of bravery always resonate. As we’ve seen with exemplary campaigns from Rolling Stone, KFC, and Jaguar, a dash of daring can create a marketing masterpiece. In our endless quest to get noticed and be remembered, we must be willing to embrace courage because, it’s the bravest brands who make the biggest waves.

If you need help to find your brave and make some waves, pick up the phone and give us call. We’re ready when you are.

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